I purchased a subscription, but my account did not activate.

Thank you for subscribing to Bunpo! We appreciate your support.

The following steps resolve most issues with subscription access:

1. Open the Bunpo app and check that you are logged into your Bunpo account. (If you have not yet created a free account, please do so.)
2. Open the App Store or Play Store app and verify that you are logged into the device with the correct account, the one used to purchase the subscription.

   Note: Android devices allow multiple Google accounts to be logged in at once. Please check that the correct Google account is being used, i.e. the one used to purchase the subscription.

3. In the Bunpo app, go to Profile > Settings > Restore purchase.
4. If that does not work, try uninstalling and reinstalling the app, then repeat step 3.

   Note: If you are using a new device (one different from the device used when purchasing), please see I upgraded my phone and want to continue my subscription.

Finally, if none of the above steps restores subscription access:

1. Send an email to our customer support. They'll gladly assist you.
   • Android: android@bunpo.app
   • iOS: iphone@bunpo.app
2. Or submit a refund request from the Google Play Store or the App Store.